Have CS verify address and resend authorizations. Verify RID from TV screen & have CS reauthorize. Issuemay be related to 920 OSD so also troubleshoot as if present. IRD was unplugged for an extended period, reconnect IRD & have CS reauthorize.Ĭontact DTV to resend Pairing or Resend All Authorizations. ![]() Can also indicate a blackout condition (sports programming) (GEMINI ONLY) Your HDMI cable is connected to the main Genie receiver instead of the Gemini device.Ĭonnect the HDMI cable straight to the TV, disconnect the colocated Genie DVR from the TV, or change the input on the TV.ĬS needs to authorize. Video connection lost between your receiver and the main Genie receiver.Ĭheck cabling, reboot main Genie DVR, then reboot client. Video connection lost between your Genie client and the Wireless Video Bridge or main Genie receiver.Ĭheck cabling or look for something blocking the wireless signal. (GEMINI ONLY) **UNCONFIRMED** Unexpected internet connection errorĬheck your router or internet setup and remove unneeded rules or access restrictions.Ĭheck cabling or look for a problem with the Genie DVR. (GEMINI ONLY) Critical software update required.ĭevice requires a software update to continue working properly. (GEMINI ONLY) Device in Developer Mode and content cannot be displayed. Select Get Connected when displayed on-screen. ![]() You won’t be able to watch DIRECTV until it’s connected.Ĭonnect device to your home network. (GEMINI ONLY) Device not connected to internet for more than 30 days. Select Get Connected when displayed on-screen During this 30-day window you can still watch your DIRECTV but willĬonnect device to your home network. (GEMINI ONLY) Device not connected to internet. (GEMINI ONLY) Device has been tampered with and content cannot be displayed. Make sure your bill is current at ATT.com or. Your account is past due and services have been reduced to a minimum level. The HDDVR was rebooted while uploading new hard drive firmware. If still a problem: Do NOT try to reformat from the front panel. What to do: Select “Reboot” to reset Receiver. Please call Customer Service at 1-800-DIRECTV and report the diagnostic code displayed below A problem was detected reading your internal storage device. On Screen Text: “Internal Storage Error Detected. For three digit error codes, look up the entire number.Ĭlick here for Genie 2 and Gemini light codes. Note: If you have a five digit error code with a dash like 48-315, just look up the first two numbers (in this case 48) and ignore the other three. ![]() Febru| Does your Genie 2 have an amber light on the front? Here’s what to do.Febru| There’s another option besides the Affordable Connectivity Plan.Febru| DON’T DO THIS: run a coaxial cable through a swimming pool?.Febru| Still missing channels after Tuesday’s outage? Here’s how to fix that.Febru| Why do so many web sites want to know your location?.Febru| NICE AND EASY: How far offshore will satellite signals go?.Febru| THROWBACK THURSDAY:When someone thought the TiVo HD was “all that”.Ma| Can’t get cell service? Too far away? No problem for Signal Connect.Ma| Can you broadcast a TV signal to a TV inside your house? I tried it.Ma| NICE AND EASY: Can you adjust the backlight on the Gemini remote?.Ma| STREAMING SATURDAY: Streampocalypse begins.Ma| Is a cloud DVR better than a regular DVR?.Ma| What’s the Best Cell Phone Booster Out There?.Ma| When will pay TV companies carry ATSC 3 (NextGen TV) channels?.Ma| Will Gen Z save over-the-air television?.Ma| Easy Fix to Common Signal Issues: 55% OFF.
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